Openings >> Game Floor Operations Manager
Game Floor Operations Manager
Summary
Title:Game Floor Operations Manager
ID:1131
Location:Tampa
Description
JOB TITLE:            OPERATIONS MANAGER

REPORTS TO:      GENERAL MANAGER     

DIRECTLY SUPERVISES: 
Shift Supervisors and hourly employees
 
POSITION DESCRIPTION:
 
Overall responsibility for the operations and profitability of the business through people, product and facility, with a focus on our Game Floor operations and Prize Redemption.
 
 
ESSENTIAL JOB FUNCTIONS
 
  1.  Manage the daily shift and guest experience
  2. Ensure the guest experience and quality of products and displays are at standard
  3. Manager all hourly crew members
  4. Goal setting with direct reports
  5. Hire, oversee training, development and review of hourly staff
  6. Order redemption product
  7. Monthly inventory
  8. Maintain Redemption COGS at target
  9. Maintain visual “show” appearance of facility
  10. Ensure all operating and quality standards are met
  11. Crew member recruiting, scheduling, development, training and labor management
  12. All aspects of unit ordering, receiving, inventory and cost control systems
  13. Compliance with all cash handling policies and procedures          
 
  
NON-ESSENTIAL JOB FUNCTIONS
 
  1.                 Performs other related duties as assigned.
 
 
 
JOB-RELATED QUALIFICATION STANDARDS
 
Education
Bachelor’s degree or  2 years equivalent experience
 
Knowledge/Skills
Individual must have experience with operations of high volume restaurant or entertainment center
 
Work Experience
2-5 years Management experience in an entertainment concept, theme park or high volume restaurant
 
Licenses or Certificates
Local or State requirements regarding food handling and liquor service
 
Physical Demands
General restaurant activities including walking, talking, sitting, standing, typing, lifting and carrying
50 lbs
 
Mental Demands
Must be able to provide excellent customer service
Must have excellent time management and follow up skills necessary to perform in a fast paced, high volume environment
 
Equipment and Special Materials
Computer, printer, photocopy machine, fax machine etc.  POS Systems
 
REMARKS:  Management has the right to add or change duties and job requirements at any time.  In addition, the employer may consider whether the individual applying for or holding the position is qualified.  There two steps involved in this determination.  The first concern whether the applicant or current employee satisfies the prerequisites for the position.  The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.
 
 
 
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